Privacy Policy & Client Confidentiality Notice

Super Quality Care LLC

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Effective Date: March 14, 2026

Super Quality Care LLC (“Super Quality Care,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all individuals who interact with our company, including website visitors, clients, family members, and caregivers.

This Privacy Policy and Client Confidentiality Notice explains how we collect, use, protect, and disclose personal information obtained through our website and during the provision of our home care services.

1. Information We Collect

a. Information Collected Through Our Website

When you visit our website or submit information through online forms, we may collect:

  • Full name

  • Email address

  • Phone number

  • City and state of residence

  • Information submitted through contact or inquiry forms

This information is voluntarily provided by you.

We do not request or intentionally collect protected health information (PHI) through our website.

b. Automatically Collected Website Information

When you visit our website, certain information may be automatically collected, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Referring and exit URLs

This information is collected using tools such as Google Analytics 4 (GA4) and Google Search Console to help us understand website usage and improve our services.

c. Client Service Information

When providing home care services, we may collect information necessary to deliver and manage services, including:

  • Client name and contact information

  • Emergency contact information

  • Care needs and service preferences

  • Scheduling information

  • Billing and payment information

  • Communication records related to services

This information is used strictly for service delivery and operational purposes.

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries and service requests

  • Communicate with clients, families, and responsible parties

  • Develop individualized care plans

  • Schedule caregivers and manage services

  • Maintain service and administrative records

  • Process billing and payments

  • Improve website functionality and user experience

  • Analyze website traffic and performance

  • Comply with legal and regulatory requirements

3. Lead Generation and Communication Consent

By submitting your information through our website forms, you:

  • Consent to being contacted by Super Quality Care via phone, email, or text message

  • Acknowledge that your submission is for informational or service inquiry purposes

  • Understand that submitting information does not create a client or caregiver relationship

You may withdraw consent at any time by contacting us.

4. Confidentiality of Client Information

Super Quality Care LLC maintains strict confidentiality regarding all client information obtained during the course of providing services.

  • All employees and caregivers are required to follow strict confidentiality standards.

  • Confidentiality agreements are signed by all staff members.

  • Client information is accessed only by personnel who require it to perform their duties.

5. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

Information may be shared only when necessary with:

  • Authorized family members or responsible parties

  • Assigned caregivers providing services

  • Trusted service providers assisting with operations or communication

  • Legal or regulatory authorities when required by law

Any sharing of information is limited to what is reasonably necessary.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Analyze website usage

  • Improve website performance

  • Understand visitor behavior

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Security

Super Quality Care LLC implements reasonable administrative, technical, and physical safeguards to protect personal information and client records.

These measures include:

  • Secure storage of records

  • Restricted access to sensitive information

  • Internal confidentiality policies for staff

While we take reasonable steps to protect information, no method of internet transmission or electronic storage is completely secure.

8. Your Privacy Rights (U.S. Residents)

You may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of your information when appropriate

  • Opt out of marketing communications

Requests may be submitted using the contact information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Policy Updates

We may update this Privacy Policy and Client Confidentiality Notice periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Super Quality Care LLC
Ohio, United States

Email: superqualitycare@gmail.com
Phone: +1 (513) 284-9986